Document Type

Article

Publication Title

Reference Services Review

Abstract

Communication between reference librarians is vital for the provision of enhanced reference services. This article discusses the creation and application of three Web-based tools that allow librarians to offer quick answers to questions posed on the library's e-mail reference service, to easily share news and ideas with each other between reference desk shifts, and to be actively involved in the scheduling of reference desk shifts.

First Page

257

Last Page

263

DOI

10.1108/00907320310486854

Publication Date

9-1-2003

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